Refund Policy Apollo Group Tv
1. Overview
This Refund Policy outlines the terms and conditions with respect to which any refund of IPTV services is made by Apollo Group TV Media Inc. (“Apollo Group TV”, “we”, “us”, or “our”). Our purpose is to provide clarity in the refund process so that reasonable customer satisfaction can be ensured with fair business practices.
2. Refund Eligibility Period
Three-Day Refund Policy: Subscribers who avail our IPTV services may request a full refund within seven (7) calendar days from the date of their initial subscription purchase.
- Conditions for Refund
- Refund Request: A customer has to request a refund within seven days of subscribing. This should include his name, account details, and the reason for refunding.
- Non-Transferable: The refund policy applies only to the actual subscriber and is not transferable.
- Refund Payment Method: Refunds will be made through the same payment method as the customer initially used for purchase.
- Processing Time: Once a refund request has been approved, the refund itself may take 5-10 business days to appear in the customer’s account.
4. Circumstances That Do Not Call for Refund
- Renewals: Refunds within seven days do not apply when your subscription automatically renews. Only the initial subscription purchase will be refunded according to the seven-day refund policy.
- Partial Refunds: We do not grant partial refunds for any unused part of the subscription period after the seven-day period has passed.
- Technical Issues: In those cases where the refund request has a basis in technical problems, we want to ask customers to approach our support team before requesting a refund. We are committed to the resolution of all technical problems that are within our control.
5. Cancellation of Service
Subscribers wishing to cancel their service after the seven-day period must follow the cancellation procedures outlined in our Terms of Service. No refunds will be granted for cancellations made after the seven-day refund period.
6. Contact Information
For refund requests or queries regarding this Refund Policy, please contact our customer support team at:
Email: contact@apollogrouptvtv.com
7. Policy Amendments
Apollo Group TV Media Inc. reserves the right, at any time, to change or update this Refund Policy without prior notice. Changes or updates shall become effective immediately after being posted on our website or provided through other means to users.