Apollo Group TV FAQ

Apollo Group TV is a premium IPTV (Internet Protocol Television) streaming service providing access to over 15,000 live TV channels and a massive library of 90,000+ movies and TV series across various devices.

Instead of a traditional cable box, you purchase a subscription plan, receive digital login credentials (Xtream Codes/M3U), and input them into a compatible media player app on your internet-connected device.

We offer an extensive lineup of over 15,000 to 22,000 live channels globally, categorized by region, language, and genre.

Yes, every subscription includes full access to our VOD library containing over 90,000 movies and TV series, updated regularly.

Yes, we provide a wide variety of local network channels organized by major cities and regions across the US, UK, and Canada.

Yes, major PPV events (Boxing, UFC, Wrestling) are included in all subscription plans at no extra charge. They typically appear in the live guide on the day of the event.

Yes, we cover all major sports networks including NFL, NBA, MLB, NHL, Premier League, and dedicated international sports channels.

Absolutely. We offer thousands of international channels covering Latin America, Europe, Asia, and the Middle East, categorized by country.

Yes, many channels and VOD titles are available in Full HD (1080p) and 4K, depending on the original broadcast quality and your internet speed.

No hardware rental or cable box is required. You simply use the smart devices you already own (Firestick, Smart TV, Apple TV, PC).

Plans start at $24.99 for 1 month, and drop to $12.49/month if you purchase the 12-month package ($149.99 total). We also offer 3-month and 6-month tiers.

We do not issue credentials prior to payment, but we offer a strict 7-day money-back guarantee. If you aren't satisfied within the first week, we will issue a full refund.

No. All plans are a one-time payment. We will email you reminders before expiration, but nothing is charged automatically.

We accept Bitcoin, Litecoin, USDT, Cash App, Venmo, and major Credit/Debit cards (Visa, Mastercard, Amex, Apple Pay) processed securely via MoonPay.

Yes. Because traditional processors block IPTV services, we use MoonPay. MoonPay charges your card, converts it to crypto, and funds your account instantly. It is safe, licensed, and takes about 5 minutes.

Yes, paying with Bitcoin (On-chain or Lightning), Litecoin, or stablecoins is the fastest and most private way to activate your account.

Yes, all new subscriptions are backed by a 7-day no-questions-asked refund policy.

Yes, you can upgrade your term at any time. We will prorate the remaining balance of your current plan toward the longer, cheaper plan.

No. There are no activation fees, cancellation fees, or long-term contracts. You only pay the flat rate of the package you choose.

MoonPay is the authorized third-party exchange that processes your fiat (credit card) payment into crypto to pay for the IPTV service. Your statement will reflect MoonPay, not Apollo Group TV.

Apollo Group TV works on Amazon Firestick, Android TV, Apple TV, iOS (iPhone/iPad), Windows PCs, Macs, and most Android-based Smart TVs.

We provide a dedicated APK for Android/Fire OS devices. For Apple and other platforms, we provide login credentials that work seamlessly with popular third-party IPTV players.

You must enable "Apps from Unknown Sources" in your Firestick settings, install the 'Downloader' app, and enter our specific shortcode to download the APK.

The official Downloader code for sideloading the Apollo Group TV APK on Firestick is 299336. You can also type apollogroup.tv directly.

Yes, Android TV boxes (like Nvidia Shield or Google TV) are highly recommended. You can use the Downloader app to install our APK exactly as you would on a Firestick.

Yes. Download an app like Startup Show, IPTVX, or Smarters Player from the Apple App Store, and input your Xtream Codes API login.

Natively, no. Roku's closed ecosystem blocks IPTV applications. You must use screen mirroring from a phone, or preferably, purchase an inexpensive Amazon Firestick for your Roku TV.

Yes, you can watch via our web player portal directly in your browser, or use desktop software like VLC Media Player by importing your M3U link.

Yes. Download IBO Player or Smart IPTV from the TV's built-in app store, then upload your Apollo M3U link to the app's website portal.

For live TV interface customization, many users prefer Tivimate Premium. For easy setup on Apple devices, Startup Show is highly recommended.

Visit apollogrouptvtv.com/login and enter the email and password you created during checkout to access your billing and account dashboard.

The Portal login uses your email to manage your subscription. The App login uses system-generated Xtream Codes (Username/Password) to stream the content on your TV.

Log into your Client Portal. Under your active subscription details, you will see your API Username, API Password, and Server URL.

Click the "Forgot Password" link on the portal login screen. Enter your registered email to receive a secure reset link.

Standard plans include up to 5 simultaneous device connections per account, allowing your whole household to watch different channels at once.

Yes. Your subscription is not IP-locked. You can use your account while traveling or at a second home, provided you do not exceed your simultaneous connection limit.

Your M3U URL is located in the Client Portal alongside your Xtream API credentials. It is used for apps like VLC or Smart IPTV that don't support API logins.

For security reasons, Xtream API passwords are auto-generated. If you suspect your account is compromised, open a support ticket in the portal to have your streaming credentials rotated.

Crypto and MoonPay payments usually process within 5 to 15 minutes. Once confirmed on the blockchain, your credentials are instantly emailed and visible in the portal.

Check for typos—passwords are case-sensitive. Ensure you are using the Xtream Codes username/password, NOT your billing email. If it still fails, your subscription may have expired.

Buffering is usually caused by home network congestion or ISP routing. Restart your router, use a hardwired Ethernet connection if possible, or try a different channel to rule out a source issue.

We recommend a stable connection of at least 15 Mbps for standard HD streaming, and 25 Mbps or higher for uninterrupted 4K streaming.

A VPN is not strictly required by us, but it is highly recommended if your Internet Service Provider (ISP) is throttling IPTV traffic or blocking specific servers.

This means the specific source for that channel is temporarily offline. Simply switch to a different channel; our systems usually detect and repair offline sources automatically.

Guide data must be downloaded. Go to your app's settings and click "Update EPG" or "Refresh Guide". It may take a few minutes to populate the grid.

Go to Firestick Settings > Applications > Manage Installed Applications > Apollo TV > Force Stop, then click Clear Cache. Restart the app.

Error 403 indicates authentication failed. This means your subscription has expired, you reached your max device limit, or there is a typo in your server URL.

If prompted to update, follow the on-screen instructions. Alternatively, uninstall the old app and use the Downloader code 299336 to pull the latest version.

Global outages are incredibly rare. If nothing is loading, test your internet connection, clear your app cache, or check your client portal for subscription status. If issues persist, check our support announcements.

Log into your Client Portal and navigate to the "Support Tickets" section to open a request. Our tech team typically responds in writing within a few hours.

Streaming media over the internet is lawful. However, users are responsible for ensuring they comply with their local broadcast regulations. Our policy is to only authorize properly licensed content and respond to valid DMCA requests.

Absolutely. We never process or store your credit card data on our servers. All fiat transactions are securely handled by MoonPay, a globally licensed financial entity.

No. We respect your privacy. We only collect basic error logs for troubleshooting and session timestamps for billing purposes. We do not sell data to third-party advertisers.

Some major ISPs implement aggressive firewalls during large sporting events that can block IPTV servers. Changing your router's DNS to Google (8.8.8.8) or using a VPN easily bypasses this.

No. We require only a valid email address to send your login credentials. If you pay via crypto, the transaction is entirely anonymous. (Note: MoonPay may require standard KYC for credit card processing).